Follow up: never wait for a reply that never comes
You spoke to the car dealer on the phone, shortly after came an email with the quote. Now you wait for an answer. How long ago was that? That is exactly what Kistiro is for.
Rules of thumb for following up
- After every conversation, note what was agreed and who was going to get back.
- Set a deadline. A few working days is common for tradespeople and services, often longer for authorities.
- Ask kindly and specifically: refer to the last conversation and say what you need.
- Switch channels if an email stays unanswered: a short call is often faster.
- Record every follow-up so you can later show when you reached out.
How it works in Kistiro
- Log the call and the email in the contact history.
- Switch on “I’m waiting for a reply”. Kistiro remembers the date.
- On “Today” the contact appears under “Time to follow up”, with “Waiting since Nov 13 (3 days ago)”.
- When they reply, you switch it off again.